Complaints Policy

Our Commitment

At JMS ECO, we strive to provide the highest standard of service. However, if something has gone wrong, we want to hear about it so we can put things right.

How to Complain

In the first instance, please contact us directly by email at info@jmseco.co.uk or call us on 0800 699 0779. Please provide:

• Your name and contact details
• Details of the issue
• The outcome you are seeking

What Happens Next

1. We will acknowledge your complaint within 2 working days.
2. A senior member of the team will investigate and aim to resolve your complaint within 10 working days.
3. If you are not satisfied with our response, you can escalate to the relevant ombudsman or regulatory body.

TrustMark Dispute Resolution

As a TrustMark registered business, you can also raise disputes through the TrustMark framework. More information is available at TrustMark.

Contact

JMS PROPERTY DEVELOPMENTS LTD
Unit 22, Woodside Business Park
Wirral CH41 1EL
info@jmseco.co.uk | 0800 699 0779